SHIPPING POLICY - U.S. ONLY
We offer free shipping on some orders.
Brazem offers free ground shipping on orders $25 and over that ship within the 48 contiguous United States.
To qualify for free standard shipping, you must spend $25 or more using any payment method.
Free shipping applies to standard shipping only.
We ship orders primarily via the United States Postal Service (USPS).
Brazem does not ship to PO Boxes or APO addresses.
We deliver from California!
HANDLING TIME:
Most items are processed within 1-2 business days.
DELIVERY TIME: The estimated time for delivery is 4-8 business days.
Orders placed after Friday 5 pm PST may not be processed until Monday.
We ship orders primarily via the United States Postal Service (USPS).
You will be provided a tracking number to locate your package on its journey.
DELIVERY DURING HOLIDAYS
High-volume seasons can impact your packages' journey. Please plan accordingly and check our website for updates during the holiday season.
ADDITIONAL DELIVERY INFORMATION:
Delivery address cannot be changed after an order has shipped.
Please carefully review the shipping address before completing your order.
RETURN AND REFUND POLICY - U.S.- ONLY CUSTOMERS
Contact customer service for Free Returns at cs@brazem.com.
We believe in making the return/refund policy easy and stress-free. If you don't like it, you should return it!
All items must be unused and in their original packaging.
Returns must be processed within 30 days of delivery to you.
Due to regulations, some items are not eligible for a return, but they will show in the page details before purchase.
Please get in touch with customer service for more information on returning an item.
INTERNATIONAL RETURN AND SHIPPING POLICY - Brazil
Orders shipped internationally aren't eligible for free returns; return shipping and handling fees will be deducted from your return credit. We cannot refund your original international shipping charges. We cannot refund duties, taxes, and tariffs.
If you return something caused by our error, you will not be charged a fee!
All transactions are settled in U.S. dollars. For international orders, we accept Visa, MasterCard, American Express, and Discover.
Orders are subject to verification and acceptance before shipping.
Brazem does not ship to PO Boxes or APO addresses.
Orders are subject to verification and acceptance before shipping.
All orders must have a shipping address that matches the credit card billing address.
SHIPPING TO BRAZIL
Shipping to Brazil is available for a flat rate of $70.00 for up to one medium box.
Please note that shipping to Brazil can take 3 to 6 weeks to deliver. Due to customs delays, it may take 8 to 12 weeks.
Please read our information in Portuguese under the title "Shipping to Brazil" on the FAQ.
All packages to Brazil are sent by USPS.
You will be provided a tracking number to locate your package on its journey.